Refund and Return Policy

30-Day Return Policy

At Navo, we want you to be satisfied with your purchase. We accept return requests for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the product must be new, unused, and in its original condition, including its original packaging and all included accessories.

How to Request a Return

To request a return or exchange, contact us at support@trynavo.shop and include your order number and the reason for your request.

Once your request has been reviewed and approved, we will provide instructions for returning the item.

Please do not send any item back before receiving return instructions from our team.

Return Method

Approved returns must be sent to an authorized drop-off location specified in the return instructions provided by our team.

Return Fees

Navo does not charge restocking fees for approved returns.

Any applicable return shipping arrangements and costs will be communicated to you when your return is approved.

Exchanges

We accept exchange requests within the 30-day return window, subject to the product meeting the eligibility conditions stated in this policy and the requested replacement being available.

To request an exchange, contact support@trynavo.shop with your order number and details of the item you wish to exchange.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us at support@trynavo.shop with your order number and, where possible, photographs showing the issue.

We will review your request and provide instructions for the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed within 10 days and issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Sale Items

Products purchased on sale are eligible for returns under the same conditions as other products, subject to this policy and applicable law.

Personal Care Products

Personal care products are subject to this return policy. Any applicable legal exceptions, including certain hygiene-related exceptions for sealed products that have been unsealed after delivery, will be applied in accordance with applicable law.

Statutory Consumer Rights

This policy does not affect any mandatory consumer rights that apply under the laws of the customer's country.

Contact Us

For return, exchange, or refund inquiries, please contact:

Navo
Email: support@trynavo.shop
Website: https://trynavo.shop